Shipping Policy

Last Updated: [Insert Date]

Our Commitment to Precision & Satisfaction

At MKS Sales Store, we specialize in providing high-performance RC glider components for enthusiasts who demand precision and reliability. Just as our carbon fiber materials and servo systems are engineered for excellence, we’re committed to ensuring your complete satisfaction with every aspect of your shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Timeframes

Returns & Exchanges Policy

Eligibility Period

We accept returns and exchanges within 15 days of your receipt of items.

Eligibility Requirements

To be eligible for return or exchange, items must be:

• In original, unused condition
• In original packaging with all tags and labels attached
• Accompanied by the original receipt or order confirmation

Non-Returnable Items

Due to the specialized nature of RC components and hygiene considerations, the following items cannot be returned or exchanged:

• Opened Component Bags (seal must be intact)
• Cut or Modified Materials (Carbon & Glass Fibre Sheet, Carbon Booms, Rod, Strip, Tube)
• Used or Installed Servos (Blue Bird Servos, CHA Servos)
• Electronic Devices that have been powered or connected (Altimeters, AMRT & Altitude Switches)
• Custom-cut or Special Order Items
• Covering Material & Tapes that have been unrolled or cut

Return Process – Step by Step

Step 1: Request Authorization

Before returning any item, you must contact our customer service team to receive a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be accepted.

Step 2: Prepare Your Return

Once you have your RMA number:

• Package the item securely in its original packaging
• Include a copy of your order confirmation or receipt
• Clearly write the RMA number on the outside of the package

Step 3: Ship Your Return

Ship your return to our address:

MKS Sales Store – Returns
4427 Bungalow Road
Omaha, US 68137
RMA: [Your RMA Number]

Refund Timeline & Methods

Once we receive and inspect your return:

• Processing Time: 3-5 business days after receipt
• Refund Method: Refunds will be issued to your original payment method

Refund Timeline by Payment Method

Exchange Process

For exchanges of eligible items:

• Follow the same return process outlined above
• Clearly indicate the item you wish to exchange for in your communication
• We will ship the replacement item once we receive and process your return
• Standard shipping charges apply for the replacement shipment

Defective or Incorrect Items

If you receive a defective item or incorrect product:

• Contact us immediately at [email protected]
• We will provide a prepaid return shipping label
• Expedited processing for replacement or refund
• No restocking fees apply

International Returns

For our global customers (excluding select Asian regions and remote areas):

• Customs documentation is your responsibility
• Mark the package as “Returned Goods” to avoid import duties
• International return shipping costs are not covered by MKS Sales Store
• Refunds will be issued in US Dollars